Terms and Conditions

Privacy Policy

Last Updated: January 2024

Your right to privacy is of the utmost importance to Certified Translations Group. We will never sell your data or information, for any reason. When we share client data, it is solely for the purpose of providing our Certified Translation services—and we do so securely. What follows is a clear, concise explanation of our Privacy Policy, including the ways in which we may gather, store and use your information.

Data Privacy Legislation in Arizona

Arizona law doesn’t currently offer consumers much in the way of data protection. Our state’s privacy statutes are not as comprehensive as California’s or the EU’s, for example. However, that could change if House Bill 2729 passes in the Arizona legislature. Introduced in February 2019 and currently held in the Rules Committee, HB 2729 proposes a number of privacy protections, including requiring companies to inform consumers that their data has been sold to marketers.

Although it’s not certain when (or if) the new privacy bill will pass, you can rest assured that will never sell or share your personal information with data brokers or marketing firms. When we share your data with third parties, it is strictly for the purpose of providing our Certified Translations services or fulfilling our legal obligations.

Clients with Disabilities

If you have a disability that makes reading or using this Privacy Policy in its current format difficult for you, please reach out to the Certified Translations Group Privacy Team for help. We’ll be happy to take your call or assist you via email.

Email: contact@certifiedtranslationsgroup.com

Phone: (520) 689-7264

Our Privacy Policy Agreement

The following Privacy Policy explains how Certified Translations Group and its affiliates (collectively “we” and “us”) collect, use and disclose personal information we collect from you and about you. It applies to all of the interactions we may have with you including your use of our website, telephone calls, email exchanges, etc.

Because this Privacy Policy is part of our Terms of Service, it governs your use of our services and products (“Services”) and, by using our Services, you accept the terms of this Privacy Policy.

Governing Law
This site is intended for use in Arizona and elsewhere in the United States of America. We attempt to protect the personal information of all users of our site and we attempt to comply with local data protection laws to the extent they apply to our Services, but our site is targeted to United States citizens and our policies are directed at compliance with those laws.
Users Outside of the United States
If you are located outside of the United States of America, you should be aware that your personal information will be transferred to the United States of America, the laws of which may differ from the laws of your country. If you are located in a country outside of the United States of America and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage or processing of that information in, the United States of America and you understand that your information may be available to government authorities under lawful orders and laws applicable there. By requesting our Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
Children Under the Age of 13
Our Services are not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under 13.
Retention Period
At a minimum, we will retain your information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may maintain some or all of this information in our archives even after it has been removed from the site.

How We Use Your Information

We primarily use the data we collect from you to help us customize and improve your browsing experience on certifiedtranslationsgroup.com. We may also use the data we gather in these ways:

Provide Services to you
We collect information to send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations, for example training and quality assurance.
Fulfilling legal and compliance obligations
We collect information in order to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements in connection with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role as Registered Agent. We may also collect information for the purpose of detecting fraud or other suspicious activity.
Analytics
We collect information for use in performing various types of analytics. For example, we use information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.

The Kinds of Information We Collect

Here are the categories of information we may collect from you:

Identifying Information
This category includes information such as name, address, telephone number, email address, banking information, credit card and debit card number, social security number, Federal Tax Identification number, account numbers, user name, Internet Protocol address (“IP address”) and other online identifiers.
Commercial Information
This category includes information such as legal entity name, business entity or filing, registered agent, officers, directors, managers or members of an entity, communications contact, other business related information, Services purchased, and other purchasing or consuming histories or tendencies.
Internet Information
This category includes information such as your internet browser, browsing history on our website, search history on our website, information about the device you are using to access our website, and information regarding your interaction with our website or advertisements. We may also collect information about visitors to our website such as browser settings, operating systems, referring/exit pages and clickstream data.
Audio Information
If you interact with our customer service personnel, we may record the phone call or retain the email string for quality assurance purposes.

Who We Share Your Information With

Except as disclosed in this Privacy Policy, we do not disclose personal information to any companies not part of Certified Translations Group or its parent, subsidiaries or related entities. Although, as discussed below, we may provide some personal information to certain service providers and other third parties, in no event will we sell your personal information as part of a customer list or similar transaction for unrelated parties to independently market to you.

Service Providers
We may share personal information with agents, affiliates, partners or other third parties that perform functions on our behalf, such as analytics, credit card processing, etc. These entities have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. Service providers are not authorized to use the information we share with them for any purpose other than providing services to us or to you.
Required by Law
We may disclose information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

The Sources We Use to Collect Information

You
The majority of information that we collect will come directly from you when you complete a form online or speak to us on the phone. We may also collect information indirectly about you when you interact with our website, through the use of cookies and other tracking technologies as described below.
Related Entities
We may collect information about you from another party. For example, if you are a member or manager of a limited liability company that is formed through our website, we may be given information about you in order to complete your state filing.
Service Providers
We may collect information about you from our service providers. Service providers are entities that we have contracted with to provide us with services to help fulfill our business needs.
Business Partners and Affiliates
We may collect information about you from our business partners and affiliates. For example, we may receive information that you are interested in a Service that we offer.
Publicly Available Information
We may collect information related to you from publicly available sources of information, including government records. For example, we may collect information about whether your legal entity is in good standing with a certain State.

Cookies and Similar Technologies

Our website makes uses of “cookies” to help personalize your shopping experience. A cookie is a text file that is placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you register an account with us, a cookie allows us to recall your specific information on subsequent visits. This facilitates the process of recalling your personal information so that when you return to our website, the information you previously provided can be easily retrieved. Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline cookies if you want to. If you choose not to allow cookies, this may impact your ability to log into your account or experience the full interactive features of our Services.

We also employ a technology called web beacons or “clear gifs” that help us track referrals from our partners and affiliates and better manage content on our website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track online movements of web users.

Our partners and affiliates may use cookies and web beacons to collect information about your activities on our site. The use of tracing technologies by our service providers, technology providers or other third parties is not covered by our Privacy Policy.

How We Secure Your Information

We’re committed to safeguarding your data. Personal information collected by the site is stored in operating environments that are not available to the public.

Our security procedures mean that we may occasionally request proof of identity before we disclose your personal information to you. In certain telephone and in person transactions, we may ask for certain client identifiers or other information to verify your identity before conducting the transactions you have requested.

Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We periodically review our security procedures to consider appropriate technology and methods to secure information.

For California Residents

We do not, and will not, sell your information to third parties.

California law allows California residents to submit a verifiable request for us to provide them with certain information including: i) specific pieces and categories of personal information that we have collected about them; ii) the categories of sources for that information; iii) the business or commercial purposes for collecting their information; and iv) the categories of third parties with which their information is shared.

California residents also have the right to submit a request for deletion of their information under certain circumstances. This is not an absolute right, and we may decline to delete information when retention is allowed by law, for example, when we have an on-going business relationship with the person, we have a continued need to use the information, or we need to retain the information in order to comply with a legal obligation.

If you exercise your rights under the California Consumer Privacy Act of 2018, we will not provide discriminatory treatment to you.

If you would like to submit a request about your data, or obtain additional information, you may do so by emailing contact@certifiedtranslationsgroup.com or by calling our toll free number at (520) 689-7264.

After you submit the request, you will be asked to verify your email address and you may also be asked to provide additional information in order to verify your identity. We will attempt to verify your identity by asking for information that matches the information that we have previously collected about you. Where this is not possible, we may request that you submit additional documentation for verification. Please note that, in accordance with California law, we will not be able to satisfy your request until we have verified your identity.

You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request, you must provide us with your written permission for the agent to make the request on your behalf, or provide us with a signed power of attorney. We will also need to verify valid government issued identification for both you and the agent.

I. Definitions

“Business Day” means any day except Saturday, Sunday or any federal holiday.
“Client” means you, as the person or entity ordering services from Provider.
“Highly-Formatted Document” means any document provided by a Client for translation that requires a large amount of formatting as determined by Provider in its reasonable discretion, including, without limitation, birth certificates, marriage certificates, governmental recognitions, academic transcripts, academic diplomas, and other documents that require reproduction of tables, charts, seals or logos.
“Parties” means Provider and Client.
“Provider” means Certified Translations Group LLC.
“Rate Sheet” means Provider’s then current standard pricing for translations to or from English as it appears on https://certifiedtranslationsgroup.com/quote/.
“Standard Document” means any document provided by a Client for translation that is not a “Highly-Formatted Document”.
“Work Product” means the translated documents, certification documents, credential evaluation reports, and any other documents prepared by Provider for Client under this agreement.

II. Services

Provider will provide translation services as directed by Client and agreed-upon by Provider. Client is responsible for providing a legible copy of the document to be translated and clear instructions, in writing, to Provider regarding Client’s request for services, including, without limitation, information regarding the purpose for which the translation will be used. Examples of common specific requirements requested by clients are notarization, currency conversion, apostille, sworn translation by a translator certified by the Spanish Ministry of Foreign Affairs, ATA certification, NACES credential evaluation, or special delivery and packaging instructions. Provider will not accept any request to modify the meaning or content of the original document to be translated.
Upon receipt of an order from Client, Provider will confirm receipt of the order and provide Client with an order confirmation number. An order for translation services cannot be canceled by Client after the order has been accepted by Provider.
If Client requests a “certified translation”, Provider will provide Client with a letterhead certificate certifying that the translation was performed by a competent and experienced translator, which certificate will include Provider’s contact information, address, a company seal and signature of an authorized representative of Provider. This form of certificate is accepted by the vast majority of international agencies, federal agencies (including, the U.S. Citizenship and Immigration Services), and courts of law; however, certification requirements vary depending on the purpose of the translation and Provider does not guarantee that this form of certificate will be accepted for all purposes.
If Client requests a software assisted certified translation (instead of a standard certified translation), Client understands that the software assisted certified translation is of an inferior quality to a certified translation.
If Client is not satisfied with a certified translation prepared by Provider, Client should inform the representative of Provider that is assisting Client as soon as possible. In such case, Client’s sole and exclusive remedy will be to request that Provider correct any errors in the translation and/or add addenda to the translation or certificate.

III. Payment Terms

Client may pay Provider for services by credit card, debit card, check, money order, PayPal or any other method as agreed upon by Provider.
For all orders placed by Clients who are natural persons and all orders of $1,500 or less, Client must make payment in full prior to Provider providing the requested Work Product, and Provider may withhold Work Product until payment is made in full.
If Client is a company placing an order of more than $1,500 and wants to delay payment until after delivery of the Work Product, Client should contact a representative of Provider to discuss the possibility of delayed payment terms. Provider may accept delayed payments subject to Provider’s sole and absolute discretion based in part on Client’s credit worthiness.

IV. Pricing

Pricing for the translation of Standard Documents to or from English will be based on the per word rate set forth on the Rate Sheet. The per word price for the translation of Standard Documents not involving English will be determined on a case by case basis by Provider and may be higher than the rate appearing on the Rate Sheet. All prices are reflected in USD.
Pricing for the translation of Highly-Formatted Documents to or from English will be based on the per page rate set forth on the Rate Sheet. The per page price for the translation of Highly-Formatted Documents not involving English will be determined on a case by case basis by Provider and will be higher than the rate appearing on the Rate Sheet. A document that has text on both sides of the page will be considered a two-page document. Per page pricing is based on a maximum average word count of 275 words per page and standard page sizes such as U.S. Letter (8.5 x 11 inches), A4 (8.27 x 11 Inches), legal (8.5 x 14 inches), or similar sizes. If the average word count per page exceeds 275, Provider reserves the right to charge the standard per word fee as determined by Provider for each word in excess of 275 words times the number of pages. Additional fees may also apply for non-standard paper sizes.
As shown on the Rate Sheet, different per word and per page rates will apply depending on the speed of service requested, whether “Standard Delivery” speed or “Urgent Translation Service”.

V. Delivery Times

Estimated completion dates for Standard Delivery translations are as follows:
1. for Standard Delivery, Provider will use best efforts to deliver the translation within one to two Business Days per 3,000 words to be translated after the date the order was placed by the Client; and
2. for Urgent Translation Services, Provider will use best efforts to deliver the translation within the same Business Day per 30,000 words to be translated after the date the order was placed by the Client.
Estimated completion dates for Highly-Formatted Document translations are as follows:
1. for Standard Delivery speed, Provider will use best efforts to deliver the translation within one to two Business Days per each set of six pages to be translated after the date the order was placed by the Client; and
2. for Urgent Translation Services, Provider will use best efforts to deliver the translation within the same Business Day per each set of 30 pages to be translated after the date the order was placed by the Client.
All delivery times provided by Provider are estimates and not guaranteed delivery times. Any order received by Provider after 5:00 p.m. Pacific Time/8:00 p.m. Eastern Time on a particular Business Day will be deemed to have been received on the next Business Day. Delivery timings apply for Spanish to English and English to Spanish only. Other languages may have longer delivery timings.
Additional fees may also apply for special delivery and packaging instructions.

VI. Allocation of Risk

Provider will not be liable for the inadmissibility of any translation prepared under this agreement for any reason and will not reimburse Client for translations that are inadmissible.
Provider does not guarantee that the original document to be translated is accurate, legitimate, and has not been falsified, and Client bears the entire risk for the accuracy and legitimacy of the original document.
Client will reimburse Provider for all costs and expenses (including, without limitation, travel and meal expenses, costs and expenses associated with responding to subpoenas for production of business records and attorneys’ fees) incurred by Provider if Provider is subpoenaed, deposed or otherwise called to testify in any court proceeding, arbitration, mediation or similar proceeding in connection with any Work Product prepared for Client. In addition, Client will pay Provider for all time spent by employees of Provider travelling to, preparing for or participating in such proceedings at a rate of $500 per hour.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE WORK PRODUCT AND OTHER SERVICES PROVIDED BY PROVIDER UNDER THIS AGREEMENT ARE PROVIDED “AS IS”. PROVIDER DISCLAIMS, AND CLIENT HEREBY EXPRESSLY WAIVES, ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT THAT THE WORK PRODUCT OR SUCH SERVICES WILL MEET CLIENT’S OR ANY OTHER PERSON’S REQUIREMENTS.
EXCEPT FOR THE OBLIGATIONS UNDER SECTION VI(C), THE LIABILITY OF EACH PARTY ARISING OUT OF OR RELATING TO ANY WORK PRODUCT DELIVERED BY PROVIDER UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID BY CLIENT TO PROVIDER FOR SUCH WORK PRODUCT AND SHALL IN NO EVENT INCLUDE LOSS OF PROFITS, COST OF PROCURING A SUBSTITUTE TRANSLATION OR SERVICES, OR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF A PARTY WAS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

VII. Miscellaneous

This agreement and any controversy, dispute or claim arising out of or relating to this agreement, as well as interpretation of the performance of the Parties, shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to principles of conflicts of law. The exclusive venue for any dispute relating to this Agreement will be in Pima County, Arizona.
If one or more provisions of this agreement are held to be illegal or unenforceable under applicable law, such illegal or unenforceable provision(s) will be revised to make them legal and enforceable. The remainder of this agreement will otherwise remain in full force and effect and enforceable in accordance with its terms.
This agreement contains the entire understanding between the Parties with respect to the subject matter of this agreement and supersedes any and all prior or contemporaneous written or oral negotiations and agreements between the Parties regarding the subject matter hereof. No terms and conditions of any purchase order or invoice of Client used in connection with the purchase of Work Product will, even if expressly so stating, be deemed to override this agreement. This agreement will not be modified or amended except in writing signed by both Parties and specifically referring to this agreement.
No waiver by either Party of any default will be deemed as a waiver of any prior or subsequent default of the same, or of other, provisions of this agreement.
This agreement and the rights, duties and obligations of the Parties may not be assigned or encumbered by any Party without the prior written consent of the other Party. This agreement will inure to the benefit of, and be binding upon, the respective heirs, executors, administrators, legal representatives, and permitted successors and assigns of each Party.
It is the explicit intention of the Parties that no person or entity other than the Parties is or will be entitled to bring any action to enforce any provision of this agreement against any of the Parties, and the covenants, undertakings and agreements set forth in this agreement are solely for the benefit of, and shall be enforceable only by, the Parties.
The Parties are independent contractors with respect to each other, and neither Party is the agent, employee, joint venturer or partner of the other.

contact@certifiedtranslationsgroup.com